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Staff Openings
Available positions are posted below.Guest Relations
Guest Operations Staff
Duties and Responsibilities:
Manage and operate guest-specific programming sessions (VIP Meet & Greet Sessions, Panels, etc), which may include acting as the Master of Ceremonies.
Anticipate gaps in the guest schedule, coordinate with Guest Liaisons to determine guest preferences for downtime activities and make suggestions if appropriate.
Deliver items to event rooms and/or individuals based on scheduled times.
Prepare and reset Green Rooms throughout the event.
Obtain items off-site as required and requested by the Guest Operations Manager.
Procure and arrange for delivery of supplies, items, meals, transportation or any guest requests communicated by Guest Liaisons.
If required, operate industry booths, including line control and cash/merchandise sales.
Be available to attend mandatory training and team-building sessions throughout the year.
Ability to maintain professionalism while dealing with the public and guests.
Any other tasks or duties as assigned by the Guest Operations Manager.
Qualifications:
Public Speaking experience is an asset.
Customer Service experience is an asset.
Must be able to walk/sit/stand for long periods of time and ready to work at a moment of notice. Proficient with messaging and texting on mobile phones.
People Operations
Flex Staff
-Reports to Hospitality Manager
-Assist other areas with short term tasks as required
-Need to be available for whole event, will be scheduled to work around 4-5 (four to five) 3-4 (three to four) hour shifts during the event (~20 hours) on an on call system
Qualifications
-Positive attitude
-Flexibility and adaptability
-Team player
Information Desk Staff
Core Responsibilities & Accountabilities:
- Act as an ambassador for the Event to patrons
- Provide timely and professional support to patrons including answering general questions from the public in regards to the Event
- Maintain a frequently asked questions (FAQ) log throughout the event
- Sign out specialty passes as required
- Thoroughly understand the content of the guidebook, event schedule, and general layout of venue
Qualifications:
- Excellent communication and organizational skills
- Good problem solving and conflict resolution skills
Assets:
- Able to roam indoors throughout the Event for up to three hours
- A mature, professional, and upbeat attitude
- Customer service experience
Invited Staff
Mascot Staff
Reports to Mascot Coordinator
Utilize, care, and maintain mascots for marketing purposes
Wear a mascot suit during Animethons as required;
Assist, guide, and protect the mascot performer as their handler;
Clean and maintain the mascot suit after each use;
Qualifications
Must be able to carry 20lbs continuously for 60 minutes;
Must be able to withstand closed space and heat;
Must have outgoing and animated personality;
Must be less than 5'5" (165cm) tall and be of medium build or smaller.
Merchandise Staff
- Works the Merchandising table or booth during the event.
- Handles sales and transactions of all event-owned merchandise.
Qualifications:
- Good Customer Service skills
- Good Communication Skills
- Well versed in performing monetary transactions and balancing a till.
Registration Staff
You must meet the following requirements:
- Must be at least 18 years old
- Can lift and carry 15-20 pounds efficiently
- Good communication and customer service skills.
- Comfortable and confident in handling transactions with a point of sales system.
Programming
Content Staff
Responsibilities:
Update and manage event content on the website (CMS platform) and online guidebook
Ensure consistency and accuracy of information across all platforms
Perform real-time content updates as needed during the event
Requirements:
Strong English proficiency with excellent attention to detail
Ability to input and manage data efficiently
Capability to work on short notice and remain on standby during the event
Basic image editing skills (e.g., resizing images) preferred
Basic HTML knowledge preferred
Live Events Staff
General requirements:
- Must be 18+
- Prior experience in event organizing is recommended
- Must be great at multitasking
- Must be able to follow a detailed schedule or timeline
- Must have good communication skills
General Duties:
- check-in Panelists and provide their badges
- communicate and explain Panelist Guidelines
- assist with floater duties unless otherwise specified
Fan Panel Duties:
- complete room counts to track attendance
- ensure that panel rooms are clean between events
- communicate with Panelists, Safety staff, and patrons regarding schedule or line control
- ensure Panelists are adhering to the Panel Guidelines and answer any questions
Festival Booth Duties:
- assist in running each of the festival booth games
- explain booth games to patrons
- decorate the festival booth
- contribute an enthusiastic attitude to help create the “festival” atmosphere
Dance Showcase Duties:
- assist coordinator with day-of showcase duties
- must be available on Friday August 8, 2025
- assist with the smooth transition of dance groups on and off stage
- assist Safety staff with crowd management
vTuber Rooms:
- work with vTuber guest and Tech team to ensure the panel runs smoothly
- be comfortable with providing emcee for the vTuber if requested
- run the microphone during Q&A sessions
Photo/Video Staff
-Reports to Photo/Video Coordinator and Assistant Coordinator
-Take photos/videos of events or promotions as required by the Photo/Video Coordinator
-Batch process photos taken by photo staff and upload to our social media albums
-Store and backup photos on supplied storage device
Qualifications
-Background and experience in photography/videography required
-Knowledge of using photo editing software required(e.g. Lightroom)
-Own laptop with software required
-Have own equipment
Social Media Staff
-Year-round position, 7 hrs/week plus at event shifts
-Reports to Social Media Coordinator and Assistant Coordinator
-Assist the Social Media Coordinator and Assistant Social Media Coordinator as required;
-Monitor and respond to comments and inquiries on assigned social networking platform;
-Man the Social Media table/booth during the event.
Qualifications
-Must be an avid social media user of all platforms
-Excellent communication skills and impeccable command of the English language.
-Able to professionally, assertively, and cordially handle difficult community members or situations
-An excellent understanding of the community (i.e. Fandom) that Animethon serves.
-Must have clean and/or professional conduct on personal social media platforms
Safety and Policy Compliance
Communications Staff
Overseeing online communications for the event.
Monitoring communication platforms (Primarily Discord).
Assist Animethon personnel by relaying pertinent information to relevant parties.
Collecting incident reports submitted to Safety.
Reports to Communications Coordinator.
Qualifications
Excellent written/verbal communication skills.
Attention to details.
Organization and Multitasking.
Familiarity with online communications platforms (esp. Discord).
Prop Check Staff
Assess attendees' props and costumes to ensure they are safe and comply with Animethon policies.
Peace bond props that comply with policy.
Work shifts both at the prop check desk and patrols through the vendor hall and convention as a whole.
Reports to the prop check manager.
Qualifications
Customer service experience required.
Familiarity with generic convention prop policies is an asset
Familiarity with cosplay prop making and prop materials is an asset.
Minimum two days availability required (Friday - Sunday)
Comfortable Saying No - there will be props that don't pass our policies, and attendees who will be disappointed by this fact. You must be able to have those difficult conversations without them swaying your decision.
Safety Schedule Coordinator
Handling digital communications via email and Discord.
Assisting with various administrative tasks.
Communication point between various departments for Safety Staff requirements.
Pre-Event
Collection of Safety Staff availability
Collection of Safety Staff NDAs
Creation of digital Safety Staff schedules
During Event
Monitoring and dispatching of Safety General Staff
Communicate arrangements with Floor Managers and Floor Coordinators
Multitasking in a fast-paced environment
Reports to Safety Schedule Manager.
Qualifications
Capable of working in a team and independently.
Great written/verbal communication skills.
Basic management skills.
Organization and attention to detail.
Safety Staff (General)
-Predominantly responsible for crowd control and safety compliance during the event.
-Assist patrons in navigating the event by providing general information about the venue.
-Manage lines by directing patrons to the appropriate areas and assuring that the line remains organized.
-Disperse crowds that may be impeding the flow of traffic through the event.
-Watch for and report any situation that may be deemed unsafe or in conflict with Animethon’s policies.
-Reports to the Safety Staff Manager and the Director/Asst. Director of Safety. Will regularly be assigned to support Safety Floor Managers.
Qualifications
-Good to excellent communication skills.
-Comfortable working around and in large crowds.
-Comfortable approaching and speaking to members of the public.
-Customer service experience is an asset.
-First Aid training is an asset.
Site Operations
Logistics Dispatch Staff
perform many of the same duties, answering to the Logistics Assistant Manager should the Logistics Manager be off duty or unable to perform their duties.
Responsibilities:
– Works with Logistics Managment and the Team Leads to ensure Setup/Teardown runs smoothly
-Monitors Slack for any requests for resources or Logistics staff
– Coordinates Setup/Teardown teams and day-of runners through their Logistics Team Leads
– Report any issues with delivery, Setup/Teardown, or Staff/Volunteers to Logistics Managment
– Monitor/Maintain Logistics Room during Event
– Holds all responsibilities of the Logistics Assistant Manager when they are off duty or unable to perform their duties on site.
Qualifications:
– A logical and systematic approach to work
– Good time management ability
– Strong problem solving and decision making skills, as well as being able to think laterally and offer creative solutions
– Experience working with inventory, shipping, or equivalent
– Some IT literacy and the ability to handle electronic data
– The ability to manage change and handle stress in a fast-moving environment, as well as being able to cope with standby times/downtime in a constructive manner
– Excellent communication (both oral and written), negotiation, and analytical skills
– A positive attitude toward external suggestions and continued learning
Logistics Staff
storage within time frames. Staff answer to the Logistics Manager and Assistant Logistics Manager or
their Team Lead while on a project.
Responsibilities:
– Assist with load in, Setup, Teardown, and load out to and from Site
– Complete all objectives within timeframe
– Work with other departments to complete tasks when necessary
– Deliver requested items to departments during Event
– Monitor/Maintain Logistics Room during Event
Qualifications:
– A logical and systematic approach to work
– Good time management ability
– Strong problem solving and decision making skills, as well as being able to think laterally and
offer creative solutions
– Experience working with inventory, shipping, or equivalent
– The ability to manage change and handle stress in a fast-moving environment, as well as being
able to cope with standby times/downtime in a constructive manner
– Excellent communication (both oral and written)
– A positive attitude toward external suggestions and continued learning
– Must be able to lift 25 lbs.
– Own PPE/Protective Footwear is recommended, but gloves and hi-vis are available from Site
- Available in the week before event for setup
– Class 5 Drivers and a clean abstract (optional)
Signage Coordinator
-Event lead-up time 6 months, plus at event shifts
-Reports to Media Manager
-Coordinate all requirements in regard to signage at all venues of the event;
-Determine the quantity, sizes and information needed for all required signage;
-Work with the Design Coordinator to come up with signage layouts;
-Ensure all materials needed for building the required signage is accounted for or obtained;
-Coordinate the placement and removal of all signage during the event.
Qualifications
-Must be fluent in PhotoShop, InDesign/Illustrator or equivalents
-Education and experience in marketing or design would be a plus
Technical Staff
- Helps to ensure all A/V & Computer equipment is in working order for all events using them.
- Provide technical support to Guests and Panelists prior to the start of their panels.
- Respond to Technical support requests as required.
- Assists The IT/Technical Services Manager, Technical Coordinator or IT Coordinator with any other additional duties as required.
Qualifications:
- Good technical aptitude and problem solving skills.
- Good understanding of computers and/or audio/video equipment.
Treasury
Cashier Training Coordinator
Responsibilities:
-Onboarding and Orientation: Conduct orientation sessions for new cashiers, introducing them to company policies, procedures, and expectations.
Provide hands-on training for new hires on Square and cashier responsibilities.
-Performance Monitoring: Provide constructive feedback to cashiers and offer additional support or retraining as needed.
-Communication and Collaboration: Collaborate with department managers to identify specific training needs and tailor programs accordingly. Maintain open communication channels with cashiers, addressing any concerns or questions related to training.
Qualifications:
-Proven experience as a cashier or in a related role.
-Previous experience in training and development
-Familiarity with Square and cash handling procedures.
-Strong organizational and multitasking skills.
-Excellent communication and interpersonal abilities.
-Ability to adapt training methods to different learning styles.
-Knowledge of customer service best practices.
-Prior experience volunteering with Animethon an asset, Treasury experience preferred but not required.
If you are a motivated individual with a passion for training and development, we encourage you to apply for this exciting opportunity to play a key role in shaping our cashier team's success.
Treasury Staff
Treasury is seeking detail-oriented individuals with a penchant for keeping track of numbers. Treasury staff are responsible for managing cash flows during the event.
The responsibilities of Treasury Staff are as follows:
- Prepare and deliver cash floats for various departments
- Count and report on cash inflows and compare against reported sales
- Manage and delegate the distribution of technology, passes and floats
- Ensure that proper tracking procedures are followed.
- Support cashiers with questions and assist when needed.
Qualifications
- Ability to perform math functions in a fast-paced environment
- Experience with counting cash required.
- Working knowledge of Square, iPads, and logging into websites
- Ability to dedicate 6-8 hours per day during Animethon weekend
- Formal training in bookkeeping or accounting considered an asset
- Adequate time management skills, and ability to keep to a schedule
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